Do you have one of the new Galaxy Note 9 phones? If so, a new lawsuit filed earlier this week may interest you. According to a lawsuit filed yesterday, the new phone allegedly caught fire. The incident occurred barely a month after Koh Dong-jin, the CEO for Samsung, “promised consumers the batteries on the new Galaxy Note 9 are ‘safer than ever.’”
Do you have one of the new Galaxy Note 9 phones? If so, a new lawsuit filed earlier this week may interest you. According to a lawsuit filed yesterday, the new phone allegedly caught fire. The incident occurred barely a month after Koh Dong-jin, the CEO for Samsung, “promised consumers the batteries on the new Galaxy Note 9 are ‘safer than ever.’”
The lawsuit was filed by a Long Island woman who claims her new $1,000 Galaxy Note 9 suddenly caught fire. According to the woman, Diane Chung, “she was in a building elevator when she noticed her phone became extremely hot after use.” The phone was allegedly in her purse when she “heard a whistling and screeching sound, and she noticed thick smoke,” according to the suit.
Upon noticing the smoke, Chung attempted to empty her bag and claims she “burned her fingers when touching the Samsung phone, which had smoke coming out of it.” The suit also alleges the Galaxy Note 9 didn’t “stop smoking until Chung was off the elevator and a person nearby grabbed the mobile device with a cloth and dunked it into a bucket of water.”
As a result of her ordeal, Chug is seeking “unspecified damages and a restraining order preventing the furthering of Galaxy Note 9 sales,” according to the lawsuit.
So how has Samsung responded to the lawsuit? Well, so far the company has released a statement claiming it had not received any similar reports to Chung’s involving the Galaxy Note 9. Despite that, Samsung said it will conduct its own investigation into the matter.
This isn’t the first time a Samsung phone has had issues of overheating or bursting in flames, though. The company’s Galaxy Note 7 became notorious for its batteries overheating. After alarming reports of battery explosions and overheating in 2016, Samsung was forced to dump more than 2.5 million Note 7s. By October 2016, the phone was discontinued completely. The cause of the explosions, according to Samsung, was due to “two separate problems with the phone’s lithium-ion battery.”
The issues of the Note 7 were so big that when the Note 9 was released, Samsung executives “guaranteed the new mobile phone wouldn’t have the battery issues like the Galaxy Note 7 experienced.”
When commenting on how Samsung improved the Note 9 batteries from the Note 7, Kate Beaumont, the director of commercial strategy, product and planning at Samsung, said, “We’ve instituted a water-based carbon cooling system that is unique to Samsung, in addition to the eight-step safety check we created.”
What do you think? Was Chung’s experience a random, one-time incident, or are we looking at the beginning of another Samsung Note 7 experience?
Sources:
Lawsuit Alleges That New Samsung Galaxy Note 9 Caught Fire Spontaneously
Samsung’s Galaxy Note 9 Reportedly Catches Fire In Woman’s Purse
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