Teladoc Health Report Shows Increased Care Access & Sustainability

Virtual healthcare provider shares hope for advancements in treatment access and longevity of telehealth services.

Teladoc Health, the global leader in whole-person virtual care, recently released its fourth annual Corporate Social Responsibility (CSR) report, showcasing the company’s commendable progress in expanding access to care and promoting sustainability. As of September 30, 2023, Teladoc Health has surpassed a milestone of 90 million members, marking a landmark year for the organization.

Jason Gorevic, the CEO of Teladoc Health, highlighted the company’s substantial positive impact on communities worldwide, emphasizing the importance of CSR initiatives in achieving their mission to empower people to live healthier lives.

The report showcases Teladoc Health’s commitment to advancing health equity, reducing environmental impact, and leveraging innovative technologies for responsible healthcare delivery. The stock price and investor confidence are also improving similarly.

Key highlights from Teladoc Health’s CSR report include:

1. Expanding Access to High-Quality Care: Teladoc Health extended high-quality care to an additional 1 million people who might not have sought treatment otherwise. This initiative reflects the company’s dedication to reaching underserved populations and ensuring equitable healthcare access globally.
2. Enterprise Health Equity Data Set (EHEDS): The launch of EHEDS demonstrates Teladoc Health’s commitment to understanding its user demographics and assessing the effectiveness of its services. This data-driven approach allows the organization to tailor its offerings to better meet the diverse needs of its users.
3. Financial Aid for Mental Health Services: Teladoc Health provided $24 million in financial aid to cover therapy costs for low-income individuals in 2023 through BetterHelp, the company’s direct-to-consumer mental health service. This initiative aims to make mental health support more accessible to those who may face financial barriers.
4. Responsible Use of Artificial Intelligence (AI): Teladoc Health continued to innovate in the responsible use of AI, with over 60 AI models strengthening and personalizing products and experiences. This reflects the company’s commitment to leveraging technology responsibly to enhance the quality of care provided.
5. Sustainability Efforts: Teladoc Health reduced foam packaging used for transporting digital scales by an impressive 80,000 gallons in 2023, contributing to the organization’s sustainability goals. This reduction aligns with Teladoc Health’s broader efforts to minimize its environmental footprint.
6. Commitment to Diversity and Inclusion: Teladoc Health increased how much it spends on diversity and inclusion considerably. The announced value now stands at $50 million, targeting spending on minority groups, focusing on women empowerment, and promoting veteran-owned businesses.
7. Disaster Relief Program: Teladoc Health delivered pro bono care to communities affected by natural disasters, including hurricanes, wildfires, and severe flooding. This disaster relief program showcases the company’s commitment to supporting communities in times of crisis.
8. Global Technological Assistance: Teladoc Health donated technology to enable quality care in Ukraine through a partnership with the World Telehealth Initiative (WTI). This international collaboration highlights the company’s commitment to leveraging technology for global healthcare advancements.

Stephany Verstraete, Teladoc Health’s Chief Marketing and Engagement Officer, emphasized the organization’s dedication to mission-focused work, emphasizing the critical importance of their initiatives in caring for communities, colleagues, and the planet.

Teladoc Health’s advancements in CSR align with its broader mission of transforming healthcare through telehealth and telemedicine. The telehealth industry is experiencing significant growth, projected to grow at a Compound Annual Growth Rate (CAGR) of 23.2% between 2023 and 2028. The market is expected to reach USD 285.7 billion by 2028, signifying the increasing recognition and adoption of virtual care solutions.

Teladoc Health’s focus on telehealth aligns with industry trends, responding to the growing demand for remote healthcare services. The CSR report reflects the company’s dedication to leveraging technology responsibly, expanding access to care, and contributing to a more sustainable future. As Teladoc Health continues to pioneer human-centered design and responsible AI, its impact on communities, colleagues, and the global healthcare landscape remains profound.

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Teladoc Health highlights progress in advancing care access, sustainability in new report

2023 Corporate Social Responsibility Report – Teladoc Health